20 Questions


Yes, The Francis family has proudly owned and operated Thorncliffe for over 31 years! We invite you to come and see the beautiful and extensive renovations we have done over the years.

Yes, Thorncliffe Place is owned by the Francis family who have been based in Ottawa for over 100 years. We invite you to read the history of Lloyd Francis, former Speaker of the House and founder of Lynwood Village and Thorncliffe Place


Thorncliffe’s team is comprised of long term dedicated staff members that make Thorncliffe a place to call home.

Our Director of Care has been with us for over fifteen years, dedicated PSWs for over 20 years and our head cook has been with us from day one, yes! That is 32 years and counting!

Resident Services Manager has been part of our team for over sixteen years and our General Manager has been dedicated to Thorncliffe for over twelve years!

Nursing Staff consists of RPNs that have been with us for at least five years and some of them for over thirteen years, talk about continuum care!

Yes, there is an experienced and knowledgeable RPN in the building 24/7.

The staff to resident ratio is believed to be the highest in the community bar none.

Yes, staff always greet residents and guests with a smile, making Thorncliffe a friendly, warm place to call home. We encourage you to speak to the residents directly and their family members and ask them how satisfied they are with their lifestyle at Thorncliffe.

Thorncliffe is believed to be the happiest home in the community!

No, Thorncliffe has never had a bed bug infestation in 32 years and we encourage you to review Public Health’s website where it outlines many homes that have continued bed bug and rodent infestations.

Thorncliffe Place is in good standing with the RHRA.

Thorncliffe Place holds an exceptional record with public health. We have the best record in all of Ottawa when it comes to Food Safety!

We have had one influenza outbreak in the past 5 years which is well below average.

Monthly activity calendars are produced and distributed to residents and family members at the beginning of each month. An electronic copy is also available for out of town family members.

Our shuttle bus takes residents out on various outings three to four days per week on average. For example; shopping trips, lunches, seasonal themed outings and many more.

There is a laundry room located on each floor where the staff wash resident’s personal clothing. Our linens and towels are also washed and sanitized on site.

At Thorncliffe Place we offer all residents assistance with two showers per week, this is included in every level of care including independent.

Yes, Thorncliffe Place is surrounded by beautiful gardens and green spaces as well as a lovely courtyard that provides the residents with a safe, comfortable space to enjoy nature.

Yes, at Thorncliffe Place we believe animals are our greatest companions. Residents are welcome to bring their pets to live with them and visitors are encouraged to bring their furry friends along as well.  Bella, a beautiful Maltese/Japanese chin pup has worked at Thorncliffe for 10 years! The residents love greeting Bella every morning and giving her lots of belly rubs! Marley, a beautiful Bichon-Shitzu is following Bella’s lead and loves to visit our residents!

Yes, at Thorncliffe Place we promote aging in place. Our services are catered to meet the needs of the residents with various levels of care.

When residents are not attending an activity or enjoying the privacy of their rooms, they can be found socializing in the lounge, chatting with friends and enjoying a beverage from our cafeteria which is available 24/7.

No. Thorncliffe Place offers three levels of care packages to suit each resident ‘s specific needs, including two person assist and mechanical lift. This further assists in our ability to offer aging in place.

Residents are welcome to call staff at any time of the day for whatever they may need at no extra charge.